Checklist to Stop TPA Contact

Posted on July 1, 2016 by Chapter Staff
Originally Published in HAPTA’s e-Newsletter, What’s HAPTAnin’ – July 2016

We’ve experienced and heard reports from members about receiving frequent faxes, phone calls and emails from companies such as Providers Choice Claim Solutions and Multiplan attempting to get providers to sign a contract accepting a reduction in payment for treatment already performed and for future treatments.

We have contacted the Hawaii Insurance Division about these communication and if you do not wish to sign these contracts and would like to try to make them stop contacting you, here is what we suggest you do:

  • Keep a log of their contact and your actions that includes names, dates and details about the interaction. We may be asking for these logs at some point to illustrate the scope of this problem.
  • When you receive an email, choose the “unsubscribe” option at the bottom of the email. Federal law requires that they stop emailing you within 10 business days. If they continue to email after 10 business days, visit http://www.ftc.gov/spam to file a complaint.
  • If they call you on the phone, decline to sign the contract and tell them to stop calling you. If they continue to call you, you may file a complaint with the FCC: http://consumercomplaints.fcc.gov/
  • If you receive a phone call or fax that you think is intimidating in nature, call an investigator at the Hawaii Insurance Division at (808) 586-2790 to discuss whether you should file a formal complaint with them.

Please let us know if you have questions or other concerns.

Patti Taira-Tokuuke and Shawna Yee
HAPTA Payment Committee Co-Chairs

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